What is CRM ?

Defination of CRM .
CRM is the acronyn for the term “customer relationship management” is a strategy for managing a company interactions with customers and clients.
The main goal of CRM is to ‘single face to a customer’ and make them consistent by meeting their commitments.
It focuses on providing a quality service for customers by effectively communicating , marketing delivering products and services by identifying customer needs and problems.
Why We Need CRM Software : CRM Software is a tool which is used for managing all your ‘contacts’ and ‘customer’ information at a one place. As we know that the technology is changing today,any company which is step ahead of others because of some web product or service will not be able to hold on the advantage for long.
So the key strategy for the business market is to build a strong long term relationship with the customers.
CRM Softwares: like
Web-Based CRM
On-Premise CRM
Small Business CRM
Enterprise CRM
Mobile CRM
Social CRM
CRM Solutions Providers in the market:
SAP > Sage > NetSuite > SugarCRM > Salesforce.com > Infor > BrainSell > SiebelCRM > Microsoft Dynamics CRM > PeopleSoft CRM > ePartners > OpenBox > SalesNet > OnContact > OutlookCRM > Amdocs CRM > RightNow > RunE2E > SalesBoom > SalesCatalyst.com etc…..
Contact points of the customer :
Advertisements , Retail counters , Website visits ,Direct Sales , Catalogue ,Direct mail , Telemarketing
Banner ads , Call Centers  ,Internet emails ,Sales promotion , Market research etc.
Always be clear what data we get from customers? data,data,data & what data we want from customers? Knowledge and information of customer.
Why do we want this ? to Retain customers , target customers .
Determinants of CRM
Trust & Value
Although salespeople should : 
meet the customer requirements and problems;
meet their expectations  & commitments;
make that the customer is always told the truth;
Have a passionate intererst in building a customer a long term relationship.  
Customer Life Cycle stage : Acquire , Introduce , Profile , Grow , Cultivate , End.
SAP CRM Key Functional Areas :
Channel management
Interaction channel.
Customer Interaction in Marketing:
Campaign management
Customer Segmentation
Lead management
Trade promotion management
Marketing planning and analytics.
Customer Interaction in Sales:
Customer Order management , quatations and contracts
Account and contact management
oppurtunity management and pipeline analysis
Activity management
Commission and incentives
Sales planning and analytics
Customer Interaction in Service:
Service request , service order , & contract administration
complaint management
case management
installed base management
workflow and escalation management
Workforce management
service planning and analytics.
Channels to interact with customers : Channels are the data, Channels are the source to customers.The Channels are Interaction Centre,Partner Channel,Web Channel and mobile which includes like :
Google Search , Mobile , Return In Store , Delivery status via SMS , Your Website Search Find product , Payment on web , Telemarketing , Banner ads

Industry Specific Solutions:
CRM is basically used in Industry specific solutions like
Defence & Security
Health Care
Aerospace and Design
Oil and Gas energy
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Case Study - Assignments

Barriers to communication
   (Presentation 1)    (Presentation 2)

Report Writing
   (Presentation 1)     (Presentation 2)
   (Documentation )     (PDF)

Negotiating Skills
   (Presentation)     (Documentation)

   (Presentation)     (Documentation)

Business Messages:Letters and Memorandums
   (Presentation)     (Documentation)

Technical Reports & Short Proposals
    (Presentation)     (Documentation)

These all Case Studies are the result of Hard Working of my friends
( F.Y. BSc - IT, R.D. National college, 2008-09 Batch )
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Computer Magazines

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BSc IT colleges in Mumbai

College Name
Contact No.
Bandodkar College Of Science  Thane (west) 2533 6507 
D G Ruparel College Of Arts, Science And Commerce Matunga / Mahim / Dadar west    2433 0774 
Dnyanasadhana College Of Arts,science & Commerce Thane (west) 2580 5491 
Dr Ambedkar College Wadala (west) 2418 2958
Guru Nanak Khalsa College Matunga 2409 6234 
H R College Churchgate    2287 6115
I E S College (Indian Educational Society) Bandra (west) 2655 1414 
K J Somaiya College Of Science & Commerce Vidhya Vihar 2511 5918
Kirti M Dongursee College Of Arts, Commerce & Sci. Dadar (west) 2430 2372 
L S Raheja College Santacruz (west)    2660 9320 
Lala Lajpatrai College Mahalaxmi    2498 0874 
Maharashtra College Of Arts, Commerce & Science         Mumbai Central 2308 1665
Mithibai College Vile Parle (west) 2618 4354
National Education Society  Bandup (west) 2565 4591 
Patkar College Goregaon west  2872 1875 
R D National College And W A Science Bandra (west) 26041777
Ramniranjan Jhunjhunwala College  Ghatkopar    2515 2731 
Rizvi College Of Arts,science & Commerce Bandra (west) 2648 0348 
Ruia College / Ramnarain Ruia College         Matunga 2414 3098-3119 
S I E S College  Sion 2409 0516 
S I E S School Of Technology Navi Mumbai 2771 6928
S I W S College Wadala 2418 0390 
Siddharth College  Fort 2204 3614 
St Andrews College Of Arts, Science And Commerce Bandra (west)  2640 1657 
St Xaviers College Fort 2262 0662
Thakur College Kandivali 2887 6449
Vikas College Vikhroli 25793823
Vivekananda educational society of Arts, Science & Commerce Chembur 25227470, 25277791
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Career after BSc IT

After Bsc-IT, you can study further or you can get job in MNC IT companies.

Study :
          You have different options for Master Degree after Bsc IT(Graduation).
  •  MSc. IT
  •  MCA
  •  MBA
  •  MS        etc...
 Job :
        Many IT companies are providing jobs for BSc IT graduates.
Job scope in IT sector is very wide right from computer hardware and networking to softwares. There are several other sectors too like Telecommunication, Office Automation etc in which you would find requirement of IT. With B.SC IT degree in your hand you can look for entry level jobs in these sectors.

Different IT Job Profiles are:

The basic job titles one sees for IT-related positions include 
  1. Software Engineer / Programmer
  2. Developer (.NET / JAVA / C++ etc...)
  3. Network Administrator
  4. Database Administrator
  5. Network Programmer
  6. Tester
  7. System Analyst
  8. Business Analyst
  9. System Engineer
  10. Hardware Engineer
  11. Support Specialist     etc...
With B.Sc IT degree, you will get entry level job in the above profiles.

Study + Job :
                 Some MNC IT companies provide job along with Study (MCA, MS) facility.
But they will pay you less salary.
It's not salary, they called it as Scholarship and they treat you as  
Student(at study time) + Employee(at work time) :p .

Example :

WASE Programs from WIPRO :
          WASE stands for Wipro Academy of Software Excellence.
Wipro Technologies India’s leading IT company initiated the WASE Programme – Wipro Academy of Software Excellence in 1995. It is the oldest and the most successful Earn while you Learn Programme in the country.
For Details Visit : "WASEians" Blog

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BSc - IT In Mumbai ( Mumbai University )

Course Title:
                    BSc Information Technology

Course Duration:
                  3 years - 6 Semesters

A candidate for being eligible for admission to the degree course of Bachelor of Science – Information Technology , shall have passed XII Standard Examination of the Maharashtra Board of Higher Secondary Education or its Equivalent with Mathematics as one of the subjects and should have secured not less than 45% marks in aggregate and 40% marks in aggregate in case of Reserved category , at one and the same sitting.
Candidates who have passed Diploma in Computer Engineering/Computer Science/ Computer Technology / Information Technology / Electrical, Electronic and Allied Branches, Mechanical and Allied Branches, Civil and Allied Branches of Engineering after S.S.C. (Xth) are Eligible for admission to direct admission to the Second Year of the B.Sc.(IT) degree course. However, the Diploma should be recongised by the board of Technical Education or any other recognized Government body. Minimum Marks required 45% aggregate for Open category candidates and 40% aggregate for Reserved category candidates.
Students with post H.S.C. – Diploma in Computer Engineering / Computer Science / Computer Technology / Information Technology and allied branches will be eligible for direct admission to the Second Year of B.Sc. (IT). However, the Diploma should be recognized by the Board of Technical Education or any other recognized Government body.
Mode of Admission
The admission to the course should strictly be by merit, maintaining statutory reservations for different categories . There is no “Management Quota” in any University Departments.
The process for admission in Government / Private aided / unaided, Minority Aided and minority unaided colleges affiliated to this University is to be followed strictly in accordance with office circular.

Details :

This course, is of three years, and is divided into a six semesters totally, each year having two semesters each. Each semester has five papers and the last semester has only four papers. That brings up 29 papers in the entire three years. The subjects are more or less, related to Computers & Electronics. So this course is interesting for those who have taken Vocational Science in XII th Standard or those who are interested in making a career in Information Technology or those who would like to do something in the field of computers. The last Semester consists of A Project.

A Bachelor of Science in Information Technology (B.Sc IT) is a kind of bachelor's degree typically conferred after a period of three to four year undergraduate course of study in Information Technology (IT). The degree itself is a bachelor of science with institutions conferring degrees in the fields of information technology and related fields. This degree is awarded for completing a program of study in the field of
Software development ,
Software tester ,
Software engineering and

To know more about B.Sc.IT Information,
B.Sc.IT Syllabus,
B.Sc.IT Colleges in mumbai
 Source: .indiastudycenter.com and google.com
see the following links

About BSC-IT

What is Information Technology?

Eligibility for BSC-IT

BSC-IT Syllabus Download

BSc - IT @ world

List of colleges in mumbai (Add. & phone no.)

Top colleges in mumbai

List of Universities in India (state Wise)
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About Us

We completed B.Sc. IT from Mumbai University and Now working in Wipro Technologies.
Decided to share something about
"what we known about B.Sc. IT :)"

Blog Info

This Blog is for B.Sc. IT students and for IT Peoples. Blog contains everything about bsc it - syllabus, books, references, exams, case studies, assignments, programs, etc...

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